SERVICES
Successful organisations depend on the delivery of projects and programs – either as part of their day to day business or to achieve a greater vision
Our expertise in Complaint Operations strategy enables us to advise clients on improving their processes and operations. Using our proven knowhow we have had success in delivering the following types of work for clients:
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• We Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements to deliver the following artifacts as needed: (Functional requirements, Business Requirements Document, Use Cases.
• We Define and document clear and complete detailed business requirements and functional specifications using SDLC methodology.
• Liaise with business and functional owners during risk management and high-level session to derive and execute action plans, meeting deadlines and standards.
• Organize meetings with business user to prepare and update Business Process Requirements and System Requirements
• Perform GAP analysis of business rules, business and system process flows, user administration and requirements
• Work with developers, systems analysts, and other test teams (as required) to resolve defects and obtain release certification